Need help with a complex issue? Submit a support ticket and we’ll follow up by email.
Submit a TicketTun Access is a secure VPN service designed to bypass censorship, protect your privacy, and provide open internet access. Once connected, it encrypts your traffic and routes it through secure global servers.
We offer servers in multiple locations including the US, UK, Germany, Japan, and more. You can freely switch between them based on your needs.
Some drop in speed is normal due to encryption and routing, but our smart acceleration and optimized routing are designed to maintain high-speed performance.
Yes. You can choose between Smart Routing (optimized for international sites) and Global Mode (tunnels all traffic). Easily switch modes in the app settings.
Tun Access supports Android, iOS, Windows, macOS, Linux, and even some routers.
Absolutely! You can reach us via live chat, email, or by submitting a ticket through the Help section of the app.
No. We follow a strict no-logs policy. We do not track or store your activity data.
We accept major credit cards, PayPal, and anonymous payments via cryptocurrency.
Yes, Tun Access works in China. While China operates one of the most advanced AI-powered censorship systems in the world, our proprietary routing and encrypted tunneling technology are specifically designed to bypass the Great Firewall reliably and securely — so you can stay connected without worry.
Yes, Tun Access is available in the UAE. We use obfuscated protocols and private servers to help users securely bypass VoIP and content restrictions, ensuring stable and discreet connections even under strict network regulations.
Yes, we offer refunds within 7 days of purchase if you're not satisfied with the service — no questions asked. Just contact our support team, and we’ll process it promptly.
Tun Access is designed specifically to bypass censorship — especially in highly restricted regions like China and the UAE. Successfully evading sophisticated firewalls requires strong encryption, traffic obfuscation, and real-time route shifting, all of which are resource-intensive and computationally costly.
Unlike generic VPNs that promise unlimited speed but often fail to connect under censorship, we prioritize reliability, stealth, and consistent access. Some VPNs may offer “unlimited speed” but if they can’t connect at all or get blocked constantly, their real-world speed is effectively zero.
Speed-based plans help us fairly allocate resources and maintain the high standards needed for secure and censorship-resistant connectivity. It’s not about limiting you — it’s about guaranteeing it works
